Refund policy

Bulila – Returns, Refunds & Claims Policy (B2B)

These policies form part of Bulila's terms of trade and apply to all orders. By placing an order with Bulila, you confirm that you have read and accepted these terms.

Business Customers Only

Bulila sells exclusively to business customers. By placing an order, you confirm that you are acting in the course of business. EU consumer protection laws, including 14-day cooling-off rights, do not apply.

Order Commitment

  • Orders become binding once confirmed in writing
  • A 50% deposit is required to proceed
  • Deposits are non-refundable

Returns

As all products are selected with care, Bulila does not accept returns for change of mind, over-ordering, or incorrect selection.

Inspection & Claims

  • All goods must be inspected within 48 hours of delivery
  • Any issues must be reported to caren@bulila.com
  • Claims must include order reference and photographic evidence
  • After 48 hours, goods are deemed accepted in full

Non-Returnable Items

  • One-of-a-kind and limited pieces once unpacked
  • Made-to-order products
  • Items not returned in original condition and packaging

Limited Returnable Items

Linen wraps and scent blocks may be considered for return, subject to:

  • Unused condition
  • Original packaging
  • Written approval within 48 hours of delivery

Returns are not guaranteed and remain at Bulila's discretion, subject to stock availability.

Made-to-Order / EU-Sourced Products

Certain items are sourced or produced specifically for your order. Once confirmed, these orders are final and cannot be cancelled or returned.

Faulty or Damaged Goods

If goods are received damaged, defective or incorrect, Bulila will assess the issue and may offer, at its discretion:

  • Replacement
  • Repair
  • Credit note

Refunds are not automatic.

Returns Process

  • All returns must be approved in advance
  • Return shipping is at the client's cost and risk
  • Bulila is not responsible for damage during return transit

Refunds

Refunds are not standard practice. In approved cases, Bulila may offer a credit note or replacement, at its discretion.

Retention of Title

All goods remain the property of Bulila until paid in full.

Limitation of Liability

Bulila's liability is limited to the value of goods supplied. Bulila is not liable for indirect or consequential losses, including loss of business or revenue.

Force Majeure

Bulila is not liable for delays or failure to perform due to events beyond its reasonable control.

Natural Materials

Variations in colour, texture and finish are inherent to natural materials and are not considered defects.

Governing Law

This policy is governed by the laws of Cyprus. Any disputes are subject to the exclusive jurisdiction of the courts of Cyprus.